Legal
Privacy Policy
Pyramid-IO Ltd is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data controller
Pyramid-IO Ltd is the data controller responsible for your personal data. We are registered in England and Wales (company number: 16957771). If you have any questions about this policy or our data practices, please contact us at hello@pyramid-io.com.
2. What personal data we collect
We collect personal data only through the enquiry forms on our website. This may include:
- Your name.
- Your email address.
- Your organisation or company name.
- Your role or job title.
- The content of your enquiry message.
We do not currently use analytics or tracking tools beyond what is provided as standard by our hosting platform, Webflow.
3. How we collect your data
We collect personal data directly from you when you complete and submit one of our enquiry forms (client enquiry or partner enquiry). We do not collect personal data from third parties or public sources.
4. Lawful basis for processing
We process your personal data on the following lawful bases:
- Legitimate interest: to respond to your enquiry and to assess whether there is a basis for a professional engagement.
- Consent: where you have provided your data voluntarily through our enquiry forms, you consent to us contacting you in response.
You may withdraw your consent at any time by contacting us at hello@pyramid-io.com.
5. How we use your data
We use your personal data to:
- Respond to your enquiry.
- Assess whether your project or partnership proposal aligns with our services.
- Communicate with you about a potential engagement.
We do not use your data for automated decision-making or profiling.
6. Data sharing
We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data may be processed by:
- Webflow Inc.: our website hosting provider, which processes form submissions on our behalf. Webflow's privacy practices are governed by their own privacy policy.
- Microsoft (SharePoint): where form submissions may be stored as part of our internal record-keeping.
Any third-party processors are bound by data processing agreements and are required to process your data in accordance with applicable data protection law.
7. International transfers
Your data may be transferred to and processed in countries outside the United Kingdom, including the United States (where Webflow is based). Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office.
8. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for 12 months from the date of submission unless a professional engagement results, in which case it will be retained in accordance with our client records policy.
9. Your rights
Under UK GDPR, you have the following rights:
- Right of access: to request a copy of the personal data we hold about you.
- Right to rectification: to request correction of inaccurate or incomplete data.
- Right to erasure: to request deletion of your personal data where there is no compelling reason for its continued processing.
- Right to restrict processing: to request that we limit the processing of your data in certain circumstances.
- Right to data portability: to request transfer of your data to another party in a structured, commonly used format.
- Right to object: to object to the processing of your data where we rely on legitimate interest as our lawful basis.
To exercise any of these rights, please contact us at hello@pyramid-io.com. We will respond within one calendar month.
10. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Website: ico.org.uk
11. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact
For any questions about this privacy policy or your personal data, please contact us at hello@pyramid-io.com.